Customer Relationship Management (CRM)
Customer Relationship Management, or CRM, is central to strategic and optimized management of customer information. This means that you will be empowered with a single source of customer information that puts an end to barriers between departments that are in regular contact with current and potential customers.
If you use a CRM tool not only for sales and marketing information, but for HR and support as well, your company will enjoy maximum profit.
Increasing customer satisfaction and expanding customer relationships are key ways to promote sales. This is only possible when you offer good service and support, based on clear insight into existing clients and prospects. With insight, you can further develop existing client relationships and easily establish new ones.
Predictive Model Your Sales Cycle
Centrally storing all data related to sales processes establishes a good foundation for higher sales. With critical information at their fingertips at all times and at any location, your sales team can keep a close watch on opportunities, competitors, decision-makers and anticipated sales results. And they can take instant action when opportunities occur, making it easier to promote and drive sales.
Targeted Marketing Campaigns
Targeted campaigns are based on the excellent coordination of internal processes and communication between departments. This becomes possible when authorized employees have full insight into your client’s details and sales figures at all times ensuring everyone is working with the most up-to-date data. When your sales and marketing departments work optimally together, you know that the right message goes to the right targets to successfully win new customers.
Next Level Customer Service
Your customer support department is well-organized and ready to help customers, but why not make it even more efficient? With access to centrally consolidated customer information, your authorized teams can make use of the most up-to-date information on clients. You can gain immediate insight into who had contact with whom, which matters were discussed, which actions were taken, and the current status of those actions. As a result, your customers appreciate highly attentive service and your business reaps the benefits.
Ready to Get Started?
For more than 20 years The Donas Group, Inc. has been honing our service offerings to align our customer’s needs. As students of the ever changing business process and subsequently management solution landscape we succeed by simplifying the solution to meet our customer’s needs today with a plan for tomorrow’s growth.